IATA - Ground Operations Management

IATA - Ground Operations Management

This course will teach you how to control and supervise an airline station in a self-handled or outsourced environment.

Course Duration: 60-70 hours (2 hrs/day, 2 Months)

You will learn

Upon completing this course you will have the skills to:

• Control and supervise an airline station in a self-handled or outsourced environment
• Use Ground Handling and Service Level Agreements (SLAs) to suit your station's handling needs, reduce costs and provide quality service
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Implement a Safety and Security Station Management System according to industry standards and recommended practices
• Motivate staff and effectively monitor their performance
• Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Content

• The importance of Operational and Occupational Health and Safety training

• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering

Who should attend?

This course is recommended for:

• Airlines, ground handling and other service providers
• Airport authorities
• Ground operations professionals at a supervisory level

Awarded

An IATA Certificate is awarded to participants successfully passing the final exam.